ITIL certification introduces learners to ITIL V4 Certification, the newest version of the ITIL 4 exam, to understand and improve an IT-enabled enterprise. ITIL V4 certification training will help you understand the concepts, languages, best practices, and processes utilized in the ITIL 4 lifecycle.
ITIL 4 foundation provides you with a firm understanding of the ITIL 4 framework, core concepts and terminologies of ITIL 4 service lifecycle. By the end of this ITIL certification, you will understand how ITIL 4 evolved to adopt modern technologies and operational processes as well as the necessary concepts in a service management framework.
Key Concepts of Service Management
The ITIL Service Value System
Four Dimensions of Service Management
The Service Value Chain
ITIL Management Practices